Frequently Asked Questions
Orders and Shipping
What are the delivery times?
Orders are processed within 1 to 2 business days. Delivery then takes 5 to 7 business days. Total estimated time: 6 to 9 business days.
How can I track my order?
As soon as it ships, you'll receive an email with your tracking number.
Do you ship internationally?
Yes, we ship throughout Europe. Delivery times may vary depending on the destination.
Returns and Refunds
Can I return my item?
Yes, you have 30 days from receipt to return your item, in its original condition and packaging. Return shipping is at your expense.
How do I start a return?
Contact our customer service at support@onavera.shop with your order number. We'll send return instructions within 24 hours.
When will I be refunded?
The refund is issued within 5 to 10 business days after we receive and inspect the item.
Products
What are your bags made of?
Our bags are made from carefully selected materials: cotton, wool, synthetic leather, and other quality materials.
How do I care for my bag?
We recommend hand cleaning with a damp cloth. Avoid immersion in water.
Payment
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, all transactions are secured by SSL and processed by PCI DSS certified providers.